{"id":270310,"date":"2026-03-22T18:46:42","date_gmt":"2026-03-22T23:46:42","guid":{"rendered":"https:\/\/langcom.org\/?page_id=270310"},"modified":"2026-03-22T21:14:56","modified_gmt":"2026-03-23T02:14:56","slug":"%d9%85%d9%83%d8%aa%d8%a8%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b5%d9%84%d8%a7%d8%ad%d8%a7%d8%aa","status":"publish","type":"page","link":"https:\/\/langcom.es\/ar\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\">    <div id=\"lrv-wrapper\">\n\n        <div class=\"lrv-header\">\n            <div class=\"lrv-seal\">\n                <svg viewbox=\"0 0 100 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <circle cx=\"50\" cy=\"50\" r=\"48\" fill=\"#c0392b\" stroke=\"#fff\" stroke-width=\"2\"\/>\n                    <circle cx=\"50\" cy=\"50\" r=\"40\" fill=\"none\" stroke=\"rgba(255,255,255,.5)\" stroke-width=\"1\"\/>\n                    <rect x=\"18\" y=\"34\" width=\"64\" height=\"7\" rx=\"2\" fill=\"#fff\"\/>\n                    <rect x=\"22\" y=\"44\" width=\"56\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <rect x=\"22\" y=\"51\" width=\"40\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <rect x=\"22\" y=\"58\" width=\"50\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <rect x=\"22\" y=\"65\" width=\"33\" height=\"4\" rx=\"1\" fill=\"rgba(255,255,255,.7)\"\/>\n                    <text x=\"50\" y=\"30\" text-anchor=\"middle\" fill=\"#fff\" font-family=\"Arial,sans-serif\" font-size=\"8\" font-weight=\"bold\">\u0644\u064a\u0628\u0631\u0648 \u062f\u064a<\/text>\n                    <text x=\"50\" y=\"39.5\" text-anchor=\"middle\" fill=\"#c0392b\" font-family=\"Arial,sans-serif\" font-size=\"7\" font-weight=\"bold\">\u0631\u064a\u0643\u0644\u0627\u0645\u0627\u0633\u064a\u0648\u0646\u0632<\/text>\n                <\/svg>\n            <\/div>\n            <div class=\"lrv-header-text\">\n                <h2>libro de reclamaciones virtual<\/h2>\n                <p>\u0645\u0637\u0627\u0628\u0642\u0629 \u0644\u0642\u0627\u0646\u0648\u0646 \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0648\u0627\u0644\u062f\u0641\u0627\u0639 \u0639\u0646 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 - \u0627\u0644\u0642\u0627\u0646\u0648\u0646 \u0631\u0642\u0645 29571<\/p>\n                <p style=\"font-size:.78rem;opacity:.75;margin-top:4px;\">El provedor deber deber dar respuesta dar respuesta en un plazo no mayor de 30 d\u00edas calendario.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"lrv-aviso\">\n            <strong>\u0623\u0641\u064a\u0633\u0648 \u0627\u0644\u0642\u0627\u0646\u0648\u0646\u064a\u0629:<\/strong> \u0644\u0627 \u062a\u0639\u0646\u064a \u0635\u064a\u0627\u063a\u0629 \u0637\u0644\u0628 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0644\u0627 \u064a\u0639\u0646\u064a \u0627\u0644\u0644\u062c\u0648\u0621 \u0625\u0644\u0649 \u0637\u0631\u0642 \u0623\u062e\u0631\u0649 \u0644\u062d\u0644 \u0627\u0644\u062e\u0644\u0627\u0641\u0627\u062a \u0648\u0644\u0627 \u064a\u0634\u062a\u0631\u0637 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0630\u0644\u0643 \u0642\u0628\u0644 \u0627\u0644\u062a\u062f\u062e\u0644 \u0641\u064a \u0642\u0636\u064a\u0629 \u0645\u0627. \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0645\u064f\u062b\u0628\u062a \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0647 \u0645\u0647\u0644\u0629 \u0632\u0645\u0646\u064a\u0629 \u0642\u062f\u0631\u0647\u0627 <strong>\u062a\u0642\u0648\u064a\u0645 30 \u064a\u0648\u0645 \u0645\u0646 \u0627\u0644\u062a\u0642\u0648\u064a\u0645<\/strong> para dar respuesta. INDECOPI: <strong>224-7777 (\u0644\u064a\u0645\u0627) | 0-800-4-4040 (\u0645\u062c\u0627\u0646\u064b\u0627 \u0645\u0646 \u0627\u0644\u0645\u0642\u0627\u0637\u0639\u0627\u062a)<\/strong>.\n        <\/div>\n\n        <div id=\"lrv-form-wrap\" class=\"lrv-card\">\n            <div id=\"lrv-error-msg\" class=\"lrv-msg error\"><\/div>\n\n            <form id=\"lrv-form\" method=\"post\" novalidate action=\"\">\n\n                <!-- HONEYPOT: hidden from humans, bots fill it and get silently rejected -->\n                <div class=\"lrv-hp\" aria-hidden=\"true\">\n                    <label for=\"lrv_website\">\u0644\u0627 \u064a\u0648\u062c\u062f \u0625\u0643\u0645\u0627\u0644<\/label>\n                    <input type=\"text\" id=\"lrv_website\" name=\"lrv_website\" tabindex=\"-1\" autocomplete=\"off\" value=\"\">\n                <\/div>\n\n                <!-- 1. Datos del proveedor -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M19 21V5a2 2 0 00-2-2H7a2 2 0 00-2 2v16m14 0h2m-2 0h-5m-9 0H3m2 0h5M9 7h1m-1 4h1m4-4h1m-1 4h1m-2 8v-4a1 1 0 011-1h2a1 1 0 011 1v4m-6 0h4\"\/><\/svg>\n                    1. Datos del Proveedor\n                <\/div>\n                <div class=\"lrv-proveedor-box\">\n                    <strong>\u0631\u0627\u0632\u0648\u0646 \u0633\u0648\u0634\u064a\u0627\u0644:<\/strong> \u0627\u0644\u0631\u0627\u0628\u0637\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0645\u064a\u0629 \u0648\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0648\u0627\u0644\u0641\u0646\u064a\u0629 Langcom |&nbsp;\n                    <strong>\u062c\u0627\u0645\u0639\u0629 \u0643\u0627\u0644\u064a\u0641\u0648\u0631\u0646\u064a\u0627 \u0627\u0644\u0645\u0644\u0643\u064a\u0629:<\/strong> 20\u00d7\u00d7\u00d7\u00d7\u00d7\u00d7\u00d7\u00d7\u00d7\u00d7&nbsp;\n                    <strong>\u0627\u0644\u0625\u062f\u0627\u0631\u0629:<\/strong> Jr. V\u00edctor Cordero 826, Bel\u00e9n, Huaraz, Ancash, Per\u00fa |&nbsp;\n                    <strong>\u0627\u0644\u0648\u064a\u0628:<\/strong> https:\/\/langcom.edu.pe                <\/div>\n\n                <!-- 2. Datos del consumidor -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M16 7a4 4 0 11-8 0 4 4 0 018 0zM12 14a7 7 0 00-7 7h14a7 7 0 00-7-7z\"\/><\/svg>\n                    2. Datos del Consumidor \/ Reclamante\n                <\/div>\n                <div class=\"lrv-grid-2\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_nombres\">\u0627\u0644\u0623\u0633\u0645\u0627\u0621 <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_nombres\" name=\"nombres\" placeholder=\"\u0633\u0648\u0633 \u0646\u0648\u0645\u0628\u0631\u0633\" required maxlength=\"100\">\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_apellidos\">\u0623\u0628\u064a\u0644\u064a\u062f\u0648\u0633 <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_apellidos\" name=\"apellidos\" placeholder=\"\u0633\u0648\u0633 apellidos\" required maxlength=\"100\">\n                    <\/div>\n                <\/div>\n                <div class=\"lrv-grid-3\" style=\"margin-top:16px\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_tipo_doc\">\u0646\u0635\u064a\u062d\u0629 \u0627\u0644\u0645\u0633\u062a\u0646\u062f <span class=\"req\">*<\/span><\/label>\n                        <select id=\"lrv_tipo_doc\" name=\"tipo_doc\" required>\n                            <option value=\"\">\u0627\u062e\u062a\u0631...<\/option>\n                            <option value=\"DNI\">DNI<\/option>\n                            <option value=\"CE\">\u0643\u0627\u0631\u0646\u064a\u0647 \u062f\u064a \u0627\u0643\u0633\u062a\u0631\u0627\u0646\u062c\u064a\u0631\u064a\u0627<\/option>\n                            <option value=\"Pasaporte\">\u0628\u0627\u0633\u0627\u0628\u0648\u0631\u062a\u064a<\/option>\n                            <option value=\"RUC\">\u062c\u0627\u0645\u0639\u0629 \u0643\u0627\u0644\u064a\u0641\u0648\u0631\u0646\u064a\u0627 \u0627\u0644\u0645\u0644\u0643\u064a\u0629<\/option>\n                        <\/select>\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_num_doc\">\u0631\u0642\u0645 \u0627\u0644\u0648\u062b\u064a\u0642\u0629 <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_num_doc\" name=\"num_doc\" placeholder=\"\u0627\u0644\u0639\u062f\u062f\" required maxlength=\"20\">\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_telefono\">\u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644 \/ \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u062e\u0644\u0648\u064a <span class=\"req\">*<\/span><\/label>\n                        <input type=\"tel\" id=\"lrv_telefono\" name=\"telefono\" placeholder=\"Ej. 999 123 456\" required maxlength=\"25\">\n                    <\/div>\n                <\/div>\n                <div class=\"lrv-grid-2\" style=\"margin-top:16px\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_email\">Correo electr\u00f3nico <span class=\"req\">*<\/span><\/label>\n                        <input type=\"email\" id=\"lrv_email\" name=\"email\" placeholder=\"correo@ejemplo.com\" required maxlength=\"120\">\n                        <span class=\"lrv-hint\">\u062a\u0644\u0642\u064a \u0627\u0644\u062a\u0623\u0643\u064a\u062f \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0631\u0633\u0627\u0644\u0629 \u0627\u0644\u0628\u0631\u064a\u062f\u064a\u0629<\/span>\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_domicilio\">\u062f\u0648\u0645\u064a\u0633\u064a\u0644\u064a\u0648 <span class=\"req\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lrv_domicilio\" name=\"domicilio\" placeholder=\"\u0627\u0644\u0645\u062f\u064a\u0631\u064a\u0629 \u0648\u0627\u0644\u0645\u062f\u064a\u0646\u0629 \u0648\u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u0627\u0644\u0642\u0637\u0627\u0639\" required maxlength=\"250\">\n                    <\/div>\n                <\/div>\n\n                <!-- 3. Bien contratado -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M20 7l-8-4-8 4m16 0l-8 4m8-4v10l-8 4m0-10L4 7m8 4v10M4 7v10l8 4\"\/><\/svg>\n                    3. Identificaci\u00f3n del Bien Contratado\n                <\/div>\n                <div class=\"lrv-grid-3\">\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_tipo_bien\">\u062a\u064a\u0628\u0648 <span class=\"req\">*<\/span><\/label>\n                        <select id=\"lrv_tipo_bien\" name=\"tipo_bien\" required>\n                            <option value=\"\">\u0627\u062e\u062a\u0631...<\/option>\n                            <option value=\"Servicio\">\u0633\u064a\u0631\u0641\u064a\u0633\u064a\u0648<\/option>\n                            <option value=\"Producto\">\u0628\u0631\u0648\u062f\u0643\u062a\u0648<\/option>\n                        <\/select>\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_monto\">\u0645\u0648\u0646\u062a\u0648 \u0627\u0633\u062a\u0631\u062f\u0627\u062f (S\/.)<\/label>\n                        <input type=\"number\" id=\"lrv_monto\" name=\"monto\" placeholder=\"0.00\" min=\"0\" step=\"0.01\">\n                    <\/div>\n                    <div class=\"lrv-field\">\n                        <label for=\"lrv_num_pedido\">\u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628 \/ \u0627\u0644\u0639\u0642\u062f<\/label>\n                        <input type=\"text\" id=\"lrv_num_pedido\" name=\"num_pedido\" placeholder=\"\u0623\u0648\u0628\u0646\u0633\u064a\u0648\u0646\u0627\u0644\" maxlength=\"80\">\n                    <\/div>\n                <\/div>\n                <div class=\"lrv-field\" style=\"margin-top:16px\">\n                    <label for=\"lrv_desc_bien\">\u0648\u0635\u0641 \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u0645 \u0627\u0644\u062a\u0639\u0627\u0642\u062f \u0639\u0644\u064a\u0647\u0627 <span class=\"req\">*<\/span><\/label>\n                    <textarea id=\"lrv_desc_bien\" name=\"desc_bien\" placeholder=\"\u0648\u0635\u0641 \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062a\u0639\u0627\u0642\u062f \u0639\u0644\u064a\u0647\u0627...\" required><\/textarea>\n                <\/div>\n\n                <!-- 4. Tipo de reclamo -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z\"\/><\/svg>\n                    4. Tipo de Reclamo\n                <\/div>\n                <div class=\"lrv-radio-group\">\n                    <label class=\"lrv-radio-option\">\n                        <input type=\"radio\" name=\"tipo_reclamo\" value=\"reclamo\" required>\n                        <span class=\"lrv-radio-dot\"><\/span>\n                        <span class=\"lrv-radio-text\">\n                            <strong>\ud83d\udd34 \u0631\u064a\u0643\u0644\u0627\u0645\u0648<\/strong>\n                            <small>Disconformidad relacionada relacionada con los productos o servicios (calidad, idoneidad, precio, etc.).<\/small>\n                        <\/span>\n                    <\/label>\n                    <label class=\"lrv-radio-option\">\n                        <input type=\"radio\" name=\"tipo_reclamo\" value=\"queja\" required>\n                        <span class=\"lrv-radio-dot\"><\/span>\n                        <span class=\"lrv-radio-text\">\n                            <strong>\ud83d\udfe0 \u0643\u0648\u064a\u062c\u0627<\/strong>\n                            <small>\u0633\u0648\u0621 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0629 \u0623\u0648 \u0639\u062f\u0645 \u0627\u0644\u0631\u0636\u0627 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u060c \u062f\u0648\u0646 \u0623\u0646 \u064a\u0624\u062b\u0631 \u0630\u0644\u0643 \u0645\u0628\u0627\u0634\u0631\u0629\u064b \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629.<\/small>\n                        <\/span>\n                    <\/label>\n                <\/div>\n\n                <!-- 5. Detalle -->\n                <div class=\"lrv-section-title\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M9 12h6m-6 4h6m2 5H7a2 2 0 01-2-2V5a2 2 0 012-2h5.586a1 1 0 01.707.293l5.414 5.414a1 1 0 01.293.707V19a2 2 0 01-2 2z\"\/><\/svg>\n                    5. Detalle del Reclamo \/ Queja\n                <\/div>\n                <div class=\"lrv-field\">\n                    <label for=\"lrv_detalle\">\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u062a\u0641\u0635\u064a\u0644\u064a <span class=\"req\">*<\/span><\/label>\n                    <textarea id=\"lrv_detalle\" name=\"detalle\" rows=\"6\" placeholder=\"\u0635\u0650\u0641\u0652 \u0628\u0627\u0644\u062a\u0641\u0635\u064a\u0644 \u0645\u0627 \u0627\u0644\u0630\u064a \u062f\u0641\u0639\u0643 \u0625\u0644\u0649 \u0627\u0644\u0645\u0637\u0627\u0644\u0628\u0629 \u0623\u0648 \u0627\u0644\u0634\u0643\u0648\u0649\u060c \u0645\u0639 \u0627\u0644\u0625\u0634\u0627\u0631\u0629 \u0625\u0644\u0649 \u062a\u0627\u0631\u064a\u062e \u062d\u062f\u0648\u062b\u0647...\" required><\/textarea>\n                <\/div>\n                <div class=\"lrv-field\" style=\"margin-top:16px\">\n                    <label for=\"lrv_pedido\">\u0628\u064a\u062f\u064a\u062f\u0648 \u062f\u064a\u0644 \u0645\u0633\u062a\u0647\u0644\u0643 <span class=\"req\">*<\/span><\/label>\n                    <textarea id=\"lrv_pedido\" name=\"pedido\" rows=\"3\" placeholder=\"\u0627\u0630\u0643\u0631 \u0645\u0627 \u0647\u0648 \u0627\u0644\u062d\u0644 \u0623\u0648 \u0627\u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0630\u064a \u0646\u0646\u062a\u0638\u0631\u0647 \u0645\u0646 \u062c\u0627\u0646\u0628 \u0627\u0644\u0645\u064f\u062b\u0628\u062a...\" required><\/textarea>\n                <\/div>\n\n                <!-- 6. Firma electr\u00f3nica -->\n                <div class=\"lrv-section-title\" style=\"margin-top:28px\">\n                    <svg fill=\"none\" viewbox=\"0 0 24 24\" stroke=\"currentColor\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M15.232 5.232l3.536 3.536m-2.036-5.036a2.5 2.5 0 113.536 3.536L6.5 21.036H3v-3.572L16.732 3.732z\"\/><\/svg>\n                    6. Firma Electr\u00f3nica\n                <\/div>\n                <div class=\"lrv-firma\" id=\"lrv-firma-wrap\">\n                    <input type=\"checkbox\" id=\"lrv_firma\" name=\"firma\" value=\"1\" required>\n                    <label for=\"lrv_firma\">\n                        \u0623\u0642\u0631\u0651 \u0628\u0623\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0647\u064a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062d\u0642\u064a\u0642\u064a\u0629 \u0648\u0635\u062d\u064a\u062d\u0629\u060c \u0648\u0623\u0646\u0646\u064a \u0623\u0643\u0628\u0631 \u0633\u0646\u0627\u064b. \u0623\u0648\u0627\u0641\u0642 \u0639\u0644\u0649 \u0623\u0646 Asociaci\u00f3n Educativa, T\u00e9cnol\u00f3gica y Tecnol\u00f3gica Langcom \u062a\u0633\u062a\u062e\u062f\u0645 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u064a \u0641\u0642\u0637 \u0645\u0646 \u0623\u062c\u0644 \u0627\u0644\u0631\u062f \u0639\u0644\u0649 \u0647\u0630\u0627 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u060c \u0648\u0641\u0642\u064b\u0627 \u0644 <strong>\u0627\u0644\u0642\u0627\u0646\u0648\u0646 \u0631\u0642\u0645 29733 - \u0642\u0627\u0646\u0648\u0646 \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629<\/strong>. \u0623\u0641\u0647\u0645 \u0623\u0646 \u062a\u0642\u062f\u064a\u0645 \u0647\u0630\u0627 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0644\u0627 \u064a\u0634\u0643\u0644 \u0625\u0646\u0643\u0627\u0631\u064b\u0627 \u0639\u0644\u0649 \u0627\u0644\u0645\u0639\u0647\u062f \u0627\u0644\u0648\u0637\u0646\u064a \u0644\u0644\u062f\u0641\u0627\u0639 \u0639\u0646 \u062d\u0642\u0648\u0642 \u0627\u0644\u0625\u0646\u0633\u0627\u0646.\n                    <\/label>\n                <\/div>\n\n                <div class=\"lrv-submit-wrap\">\n                    <button type=\"submit\" class=\"lrv-btn-submit\">\ud83d\udce9\u0625\u0646\u0641\u0627\u064a\u0631 Reclamo \/ Queja<\/button>\n                    <p style=\"font-size:.77rem;color:#888;margin-top:10px;\">\u0633\u064a\u062a\u0645 \u062a\u0633\u062c\u064a\u0644 \u0627\u0633\u062a\u0631\u062f\u0627\u062f\u0643 \u0648\u062a\u0633\u062c\u064a\u0644\u0647 \u0648\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0631\u0642\u0645 \u0647\u0627\u062a\u0641\u0643 \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a.<\/p>\n                <\/div>\n\n            <input type=\"hidden\" name=\"trp-form-language\" value=\"ar\"\/><\/form>\n        <\/div>\n\n        <!-- Success receipt -->\n        <div id=\"lrv-receipt\" class=\"lrv-receipt\">\n            <div class=\"lrv-receipt-icon\">\u2705<\/div>\n            <h3>\u00a1Reclamo registrado exitosamente!<\/h3>\n            <p>\u0631\u0642\u0645 \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643:<\/p>\n            <div class=\"lrv-nr\" id=\"lrv-receipt-number\">\u2014<\/div>\n            <p>Hemos enviado una confirmaci\u00f3n a <strong id=\"lrv-receipt-email\"><\/strong><\/p>\n            <p style=\"margin-top:16px;color:#777;\">\n                \u0627\u0644\u0628\u0631\u0648\u0641\u064a\u0633\u0648\u0631 \u0644\u062f\u064a\u0647 \u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u062d\u062f\u062f\u0629 \u0644 <strong>\u062a\u0642\u0648\u064a\u0645 30 \u064a\u0648\u0645 \u0645\u0646 \u0627\u0644\u062a\u0642\u0648\u064a\u0645<\/strong> para dar respuesta.<br>\n                \u0627\u062d\u0631\u0633 \u0631\u0642\u0645 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0623\u0645\u0648\u0627\u0644 \u0645\u0646 \u0623\u062c\u0644 \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629.\n            <\/p>\n            <p style=\"margin-top:12px;font-size:.8rem;color:#aaa;\">\n                \u0641\u064a \u062d\u0627\u0644\u0629 \u0639\u062f\u0645 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u062f \u0641\u064a \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0645\u062d\u062f\u062f\u0629\u060c \u064a\u0645\u0643\u0646 \u0627\u0644\u0644\u062c\u0648\u0621 \u0625\u0644\u0649 <strong>INDECOPI<\/strong><br>\n                \u0627\u0644\u0647\u0627\u062a\u0641. 224-7777-7777 (\u0644\u064a\u0645\u0627) \/ 0-800-4-4040-0 (\u0627\u0644\u0645\u0642\u0627\u0637\u0639\u0627\u062a\u060c \u0645\u062c\u0627\u0646\u0627\u064b)\n            <\/p>\n        <\/div>\n\n    <\/div>\n    <\/div><\/div>\n\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h6 _ngcontent-urf-c39=\"\" class=\"title-notas\">\u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a:<\/h6>\n<ul _ngcontent-urf-c39=\"\">\n<li _ngcontent-urf-c39=\"\">\u064a\u062a\u0648\u0627\u0641\u0642 \u0647\u0630\u0627 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0645\u0639 \u0627\u0644\u0645\u0627\u062f\u0629 5 \u0645\u0646 \u0627\u0644\u0645\u0631\u0633\u0648\u0645 \u0627\u0644\u0623\u0639\u0644\u0649 \u0631\u0642\u0645 011-2011-PCM\u060c \u0627\u0644\u0644\u0627\u0626\u062d\u0629 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629 \u0627\u0644\u0627\u0633\u062a\u0635\u0644\u0627\u062d\u060c \u0627\u0644\u062a\u064a \u062a\u062d\u062f\u062f \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0627\u0644\u0625\u0644\u0632\u0627\u0645\u064a \u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629 \u0627\u0644\u0627\u0633\u062a\u0635\u0644\u0627\u062d.<\/li>\n<li _ngcontent-urf-c39=\"\">\u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0645\u064f\u062b\u0628\u062a \u0623\u0646 \u064a\u0642\u0648\u0645 \u0628\u0627\u0644\u0631\u062f \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0623\u0648 \u0627\u0644\u0634\u0643\u0648\u0649 \u0641\u064a \u0645\u062f\u0629 \u0644\u0627 \u062a\u0632\u064a\u062f \u0639\u0646 \u062e\u0645\u0633\u0629 \u0639\u0634\u0631 (30) \u064a\u0648\u0645\u064b\u0627 (30) \u0645\u0646 \u062a\u0627\u0631\u064a\u062e\u0647\u060c \u0648\u0647\u0648 \u0623\u0645\u0631 \u063a\u064a\u0631 \u0642\u0627\u0628\u0644 \u0644\u0644\u0637\u0639\u0646.<\/li>\n<li _ngcontent-urf-c39=\"\">La answeruesta al presente reclamo o queja ser\u00e1 brindada mediante comunicaci\u00f3n electr\u00f3nica enviada a la direcci\u00f3n que usted ha consignado en la Hoja de Reclamaci\u00f3n \u0627\u0644\u062d\u0627\u0644\u064a.<\/li>\n<li _ngcontent-urf-c39=\"\">\u0641\u064a \u062d\u0627\u0644\u0629 \u0631\u063a\u0628\u062a\u0643 \u0641\u064a \u0623\u0646 \u064a\u062a\u0645 \u0625\u0631\u0633\u0627\u0644 \u0627\u0644\u0631\u062f \u0625\u0644\u0649 \u0645\u0646\u0632\u0644\u0643 \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0627\u0644\u062a\u0639\u0628\u064a\u0631 \u0639\u0646 \u0630\u0644\u0643 \u0641\u064a \u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0623\u0648 \u0627\u0644\u0634\u0643\u0648\u0649.<\/li>\n<li _ngcontent-urf-c39=\"\">\u064a\u064f\u0639\u0644\u0645\u0643 Se le informa que los data personos personales que brinde a trav\u00e9s del formulare presente ser\u00e1n utilizados de manera exclusiva para atender el reclamo o queja queja recorder en el libro de reclamaciones.<\/li>\n<li _ngcontent-urf-c39=\"\">(*) \u0643\u0627\u0645\u0628\u0648\u0633 \u0625\u062c\u0628\u0627\u0631\u064a\u0629<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"bwfblock_default_font":"","footnotes":""},"class_list":["post-270310","page","type-page","status-publish","hentry"],"dsm_author":{"name":"\u0631\u0627\u0624\u0648\u0644 \u0645\u0627\u063a\u064a\u0646\u064a\u0627","avatar_url":"https:\/\/cdn.langcom.org\/wp-content\/uploads\/2025\/12\/05230615\/303384a9f021d0f1af05a5f3e1bfaa0b.png","archive_link":"https:\/\/langcom.es\/ar\/author\/langcom\/","biodata":""},"dsm_categories":[],"dsm_attachment_categories":[],"dsm_featured_image":null,"dsm_comment_count":0,"_links":{"self":[{"href":"https:\/\/langcom.es\/ar\/wp-json\/wp\/v2\/pages\/270310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/langcom.es\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/langcom.es\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/langcom.es\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/langcom.es\/ar\/wp-json\/wp\/v2\/comments?post=270310"}],"version-history":[{"count":0,"href":"https:\/\/langcom.es\/ar\/wp-json\/wp\/v2\/pages\/270310\/revisions"}],"wp:attachment":[{"href":"https:\/\/langcom.es\/ar\/wp-json\/wp\/v2\/media?parent=270310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}